Contents
Chapter 1: Introduction of Seoul Metropolitan Government’s e-Governance Policy Study
1. Introduction....................................................................................................................2
1.1. Objectives of Study
1.2. Selection of the Exemplary Cases
1.3. About Rutgers SPAA
1.4. Participating Researchers
2. Introduction: City of Seoul Metropolitan Government e-Governance Policy...............5
2.1 History of Seoul Metropolitan Government’s e-Government
2.2. E-Government Infrastructure
3. Seoul’s e-Government Strategies...................................................................................8
3.1. Utilize Big Data to Offer Scientific and Innovative, New Administrative Services
3.2. Pursue Mobile-Centered Innovations in City Administration
4. Ongoing Efforts: Global Digital Seoul 2020..................................................................9
4.1. Background and Future Direction of Global Digital Seoul 2020
5. Future of Seoul’s e-Government...................................................................................10
Chapter 2: Administrative e-Communication Policy with the Public
1. Policy Background........................................................................................................12
2. Policy Introduction........................................................................................................14
2.1. Eung-Dap-So (Civil Complaint and Proposal Integrated System)
2.2. mVoting (Simply ask and all can vote through SMG Mobile Voting APP)
2.3. 120 Dasan Call Center (Quick Q&A, Citizen-centered Call Center)
2.4. Oasis (Oasis of 10 Million Imagination: Bringing Ideas into Reality)
3. Eung-Dap-So.................................................................................................................18
3.1. Policy Goal, Performance and Outcomes
3.1.1. Policy Goal
3.1.2. Performance and Outcomes
3.2. Policy Details
3.2.1. Main Functions
3.2.2. Composition and Details
3.3. The Case of Singapore
4. mVoting.......................................................................................................................30
4.1. Policy Goal, Performance and Outcomes
4.1.1. Policy Goal
4.1.2. Performance and Outcome
4.2. Policy Details
4.2.1. Main Functions
4.2.2. Composition and Details
5. 120 Dasan Call Center.................................................................................................37
5.1. Policy Goal, Performance and Outcomes
5.1.1. Policy Goal
5.1.2. Performance and Outcomes
5.2. Policy Details
5.2.1. Main Functions
5.2.2. Composition and Details
5.3. The Case on New York City
6. Oasis of 10 Million Imagination.................................................................................46
6.1. Policy Goal, Performance and Outcomes
6.1.1. Policy Goal
6.1.2. Performance and Outcomes
6.2. Policy Details
6.2.1. Major Functions
6.2.2. Details and Composition
6.3. The Case of Tokyo, Japan
7. Conclusion.................................................................................................................57
7.1. Implication: How do we Prepare for e-Communication Policy?
7.2. Policy Recommendation
Chapter 3: Geospatial Information Service (GIS)
1. Policy Background....................................................................................................67
2. Policy Goals and Implementation Strategies............................................................67
2.1. High Efficient Model of SMG’s Geospatial Information Service (GIS)
2.2. GIS Strategies of Seoul Metropolitan Government
3. Implementation and Effects of GIS...........................................................................69
3.1. Government to Citizen
3.1.1 Seoul Map Website
3.1.2. Smart Complaint Register in Seoul Map Website
3.1.3. 3D Indoor Spatial Information
3.1.4. Geospatial Information Platform
3.1.5. Map Tagging Service
4. Process of Geospatial Information Service Initiatives.............................................85
5. Case Study................................................................................................................86
6. Challenges and Opportunities...................................................................................90
Chapter 4: e-Government Best Practices – Electronic Tax (ETAX) and
the Open Tax Court
1. Anytime, Anywhere Pay Tax Quickly and Easily With ETAX...............................99
1.1. Seoul ETAX Function
1.2. Expectations from ETAX
1.3. Vision of ETAX
2. The Open Tax Court...............................................................................................106
2.1. The Trial Strategy
2.2 The Open Tax Court’s Objectives
2.3 The Open Tax Court’s Benefits
2.4. The Open Tax Court’s Obstacles and Overcome Method
2.5. The Open Tax Court’s Positive Results
Chapter 5: World e-Government Organization (WeGO)
1. Background...........................................................................................................114
2. Goals and Implementation Strategies...................................................................117
3. Implementation and Its Effects.............................................................................120
3.1. The Organizational Function of WeGO: Implementation
3.2. The Right from WeGO: Effect 1
3.3. WeGO’s e-Government Framework (eGovFrame) Project: Effect 2
3.4. WeGO Consultation Project: Feasibility Study (F/S) Projects: Effect 3
3.5. WeGO’s City e-Government Diagnostic and Solution Online Platform (CeDS): Effect 4
3.6. WeGO’s e-Government Training: Effect 5
3.7. WeGO Awards: Effect 6
3.8. Future Plan of WeGO
4. Challenges and Opportunities..............................................................................144
4.1. Analysis of WeGO’s influence of and suggestions for the future
5. Conclusion...........................................................................................................148
Chapter 6
Conclusion:
Lessons from the Seoul Metropolitan Government e-Government Study..............151
References..............................................................................................................154
