• The 120 Dasan Call Foundation plans to visit Ulaanbaatar City Hall on Thu, Aug. 15 to collaborate on establishing a call center system
• Has been actively exchanging and cooperating with Mongolia, Thailand, and Iran since 2022, strengthening its position as a leading global contact center

The Seoul 120 Dasan Call Foundation will visit the Ulaanbaatar City Hall and the Information Inquiry Center (Call Center) in Mongolia on Aug. 15 to explore efficient ways to handle civil complaints and share advanced operating practices of computerized call center system accumulated by the Dasan Call Center to engage in in-depth discussions on mutual cooperation and development strategies.

This visit is expected to mark a significant step forward in the development of informatization of both countries. The 120 Dasan Call Foundation aims to contribute to the innovation of administrative services in Mongolia by sharing experiences in building a standardized consultation database, implementing AI systems, and handling malicious complaints.

In addition to Mongolia, various institutions from countries such as Iran, Japan, and Thailand have shown great interest in and have requested for benchmarking the operation of civil complaint management services such as smart consultation systems. In response, the 120 Dasan Call Foundation is actively working to spread its advanced practices of call center consultation operations overseas to establish itself as a world’s leading contact center beyond a representative administrative services center of Seoul.

‘The 120 Dasan Call Foundation’ was launched as the 120 Dasan Call Center in September 2007 during Mayor Oh Se-hoon’s tenure, under the slogan “Resolving civil complaints of Seoul through one phone call.” The 120 Dasan Call Center has been consistently striving to enhance citizen satisfaction and communication convenience by offering comprehensive and professional municipal consultation services.