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The Hanoi Urban public transport

등록일 2014-05-27 글쓴이 scaadmin 작성자 Pham Dinh Tien

The Hanoi Urban public transport

1. The Hanoi urban public transport presentation Presented by Pham Dinh Tien Head of Science and Technology Department belonging to TRAMOC

2. Hanoi Transport Management and Operation Center (TRAMOC) Introduction  Address: 16 Cao Ba Quat street, Ba Dinh district, Hanoi, Vietnam  Telephone: (+84)43.7470029  Fax: (+84)43.7470024  Hanoi Transport Management and Operation Center (Tramoc) was established in accordance with the Decision No. 3527/QĐ-UB dated September 3rd, 1998 of the Hanoi People’s Committee. Ít belong to Hanoi transport department (DOT)  Main function and task :  Building the urban public transport development plan and strategy submitting to Hanoi people Committee for approval.  Studying and applying Science and technology on managing and operating urban public transport network  Management and operation of Hanoi urban public transport network  Management of Hanoi urban public transport infrastructure  Issuing bus tickitting system.  Implementing public transport projects funded by local budget and foreign sponsors

3. Tramoc organization structrure chart Diretor Vice director Vice director Vice director Accountant department Ticketting department Department of Science & Technology Department of service quality Control Department of Infrastructure management Department of Administration and Organization Planning department

4. Present Public Transport management in Hanoi company bus operation DOT TramOC Nine companies ( operator) of which there ‘s big state company that approximately hold 70% of the public transport market

5. After the break down of public transport in 1990, the bus companies have been slowly picking up passengers. This poor result should conceal the fact, that the performance of public transport is extremely low and unattractive The development of passengers transported by the public transport services in the past years At the turning point of Year 2002 transported passenger trips grow so highly, DOT decided to implement the pilot project of model bus line 32, with the target of expanding the successful achievement to the hold network

6. The operation of bus line No 32 before the implemented pilot project Relating to the operation:  Time of service ‘s limited  The frequency ‘s un regular about 30 – 45 minutes per bus trip  The single ticket ‘s mainly cared by the operator to get the income without caring the monthly ticket system. Relating to the Infrastructure:  The bus stop’s freely located any where without caring how to interchange between the lines, easy for passenger to get the bus…. Relating to the passenger information :  Poor information, there’s nothing bus information inside and ouside Relating to bus driver behavior :  Hunting the single ticket for their pocket income without thing king regular passengers and service quality. Relating to the Policy :  The operator leave the whole work to the driver for free operation.  The unexpected succesfull goal : Transported Passengers of bus lines No 32 increased highly with the percent of 500% .

7. The main goals of the pilot project of model line No 32 Relating to the operation:  Time of service ‘s extended to from 5h00 to 23h00  The frequency ‘s regular about 10 minutes per bus trip  We renovated the monthly ticket, offer the comfortable, to launch the marketing campaign at potential location Relating to the Infrastructure:  The bus stop’s located at the attractive location.  Increasing the bus interchange point Relating to the passenger information :  Providing the bus line outline in side the bus and the bus shelter Relating to bus driver behavior :  The bus driver only care the duty of good driving and service with the good salary. Relating to the Policy :  HPC decided to subsidy to the operator with the bus service ordering policy. Transported passenger so highly increased with the percentage of 500% Establishing the model operation criteria for expanding to the hold network

8. Obstacles in process of planning and implementation  How to change :  The old thinking of the poor bus operation above  The policy on leaving the whole work to the driver for free operation.  The old ticketing system policy only single ticket  The old bus fleet  Key strategies to overcome the Obstacles  Organize the seminars on introducing the model bus line option  Having the foreigner expert for help  the successful pilot project with the target of expanding the successful goal to the hold net  Changing the policy with the principle of providing the good quality bus service to the clients on the top.  Calling the participation of private operator in to the bus service..

9. Lessons and implication Three Steps for good Management See Judge Act Collect data Process data The policy evaluation Check target Develop strategy Implement Plan Analyze present Set sub-goals Monitor progress Review results

Tien presentation2 from shrdcinfo

이전글 OPEN DATA IN THE ULYANOVSK REGION 다음글 An Urban Transportation Initiatve