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E-government in Jakatra

등록일 2014-05-27 글쓴이 scaadmin 작성자 Nur Izzuddin

E-government in Jakatra

1. E- GOVERNMENT IN JAKARTA WeGO Training 2014 in Seoul, 7 – 11 April 2014 Nur Izzuddin

2. Systematics (1)  Introduction  About Indonesia  About Jakarta  e-Government  Definition  Phase  Interaction  Legal Basis  e-Government Condition in Jakarta

3. Systematics (2)  e-Government Implementation in Jakarta  G2C (Government to Citizen)  Citizen  Education  Health  Disaster Management  Transportation  Licensing  Tax and Retribution  Economy  CCTV Jakarta  Public Information  Report from the Citizens

4. Systematics (3)  G2G (Government to Government)  Finance  Staffing  Law  Development  Assets Management  Official e-Mail  G2B (Government to Business)  Business Licensing  Tax and Retribution  E-Procurement

5. Systematics (4)  Towards Jakarta Smart City  Concept of Jakarta Smart City  Progress of Preparation  Examples of Progress

6. About Indonesia  About Jakarta Introduction

7. About Indonesia  The Republic of Indonesia is the largest archipelago in the world comprising 13,466 large and small tropical islands.  Straddling the equator, situated between the continents of Asia and Australia and between the Pacific and the Indian Oceans.  Indonesia has a total population of 246.9 million people in 2012 from more than 200 ethnic groups.  The national language is Bahasa Indonesia.

8. About Jakarta (1)  Jakarta known as the Special Capital Region of Jakarta is the capital and largest city of Indonesia.  Officially, Jakarta is not a city, but a province with special status as the capital of Indonesia.  Located on the northwest coast of Java island, Jakarta is the country's economic, cultural and political centre.  The area of the Jakarta is 664.01km2.  Jakarta has a total population of 9,988,329 in December 2013.  Jakarta's economy is mainly supported by the trade, services, property, creative industries, finance and manufacturing.

9. About Jakarta (2)  The Special Capital Region of Jakarta headed by a governor.  Jakarta is divided into five administrative cities / municipalities, each headed by a mayor and one administrative regency headed by a regent.  The administrative municipalities of Jakarta are Central Jakarta, West Jakarta, South Jakarta, East Jakarta and North Jakarta.  The administrative regency of Jakarta is Thousand Islands, is a collection of 105 small islands located on Java Sea.  Jakarta has 44 sub districts and 267 urban villages.

10. About Jakarta (3) Institutional of Jakarta Local Government:  11 Bodies  10 Bureau  20 Agencies  180 Units of local government (SKPD).  567 Units of local government (UKPD).  6 General hospitals.  5 Municipalities with offices of administrative city.  1 Regency with offices of administrative regency.  44 Sub-districts with 44 offices of sub-districts and 44 public clinics of sub- district.  267 Urban-villages with 257 village offices and 234 public clinics of village .  4 Public kindergartens.  2397 Public primary schools.  285 Public junior high schools.  115 Public senior high schools.

11. Definition  Phase  Interaction  Legal Basis  e-Government Condition in Jakarta E-Government

12. Definition  United Nation Development Programme (UNDP) : “ The application of information and communication technology (ICT) by government agencies”.  World Bank Group (2001) : “E-Government refers to the use by government agencies of information technologies that have the ability to transform relations with citizens, businesses, and other arms of government.  UNESCO: The’exercise of political, economic, and administrative authority’ via an ’electronic medium’.  Indonesia Communications & Information Ministry : Efforts to develop a governance-based implementation (use) electronically in order to improve the quality of public services effectively and efficiently.

13. Phases Gartner's Four Phases of E-Government Model:  Web presence: In this phase, agencies provide a web site to post basic information to public  Interaction: In this phase, users are able to contact agencies through web sites (e.g., e-mail) or do self-service (e.g., download document).  Transaction: In this phase, users (including customers and businesses) can complete entire transactions (e.g., license application and procurement) online.  Transformation: In this phase, governments transform the current operational processes to provide more efficient, integrated, unified and personalized service. Web presence Interaction Transaction Transformatio n

14. Interaction The concept of e-government is to create a friendly, convenient and transparent interaction between the three main groups:  Relationship between government and citizens (G2C- government to citizens).  Relationship between government and business enterprises (G2B- government to business enterprises) .  Relationship between the government (G2G- inter-agency relationship).

15. Legal Basis The implementation of e-Government in Indonesia and Jakarta based on :  Presidential Instruction No. 6/2001 about Telecommunications, Media and Informatics.  Presidential Instruction No. 3/2003 about National Strategy and Policy of e-Gov. Development.  Governor Regulation No. 16/2008 about Master Plan of Information and Communication Technology.  Governor Regulation No. 18/2011 about Implementation Services of e-Deed (e-Akta).  Governor Regulation No. 76/2011 about Procedure for Issuance of Electronic ID Card (e-KTP).  Governor Regulation No. 224/2012 about Payment and Reporting on Business Transactions of hotel tax, restaurant tax, entertainment tax and parking tax through online system.  Governor Regulation No. 74/2013 about Accelerating the Implementation of Electronic Road Pricing (ERP).  Governor Instruction No. 92/2013 about Implementation of One Stop Services Online.  Official Letter of Secretary of Jakarta Local Government No. 16/SE/2011 about Obligation to Use e-Procurement System.

16. Condition of e-Gov in Jakarta  Indonesia and Jakarta condition based on e-Government ranking:  Position Indonesia in World e-Gov. Development Ranking (UNPAN 2012) is 97th.  Positon Jakarta in Indonesia e-Gov. Ranking (PeGi – Province Category 2012) is 3rd.  Jakarta condition based on Gartner’s phase is at the Transaction phase. Some applications in Jakarta local government use online transaction (20%) but most still use web informations (50%) and interaction applications (30%). Condition of e-Government Informatio n Interaction

17. G2C (Government to Citizen)  G2G (Government to Government)  G2B (Government to Business) Implementation e-Government

18. G2C (Government to Citizen)  Citizen  Education  Health  Disaster Management  Transportation  Licensing  Tax and Retribution  Economy  CCTV Jakarta  Public Information  Report from the Citizens

19. Citizen  Apply for an ID card (e-KTP) online at every district office and e-KTP mobile at strategic places.  Checking online for the status of e-KTP production.  Information and statistics of population Jakarta.  Procedure information from production of ID card and other citizen certificates.  Download form for obtaining citizen certificates.  Criticism and advice through “Citizens Voice” application and Twitter @dukcapiljakarta

20. School Administration System (school data, student data, teacher data, school employee data, academic records, teaching curriculum).  Student Identification System (student data, student attendance record, information of student attendance to parents via SMS gateway).  e-Learning and m-learning with digital library.  Acceptance of school students online realtime.  Free access international e-books and e-journals (e-library).  News and information about education and school.  Download the library bulletin, letters and technical guidance. Education

21. Information System of Public Clinic Integration (patient data, medical records, public clinic employee data and pharmaceutical data).  Hospital room availability application for hospital call center.  Health assurance information and procedure.  Information and news about health and health care.  Information about hospitals and public clinics in Jakarta.  Service complaints and suggestions on the website, twitter @dinkesdki and facebook. Health

22. Weather forecast information.  Monitoring data of river water level in every hour.  Digital map for flood area.  Information and knowledge about disaster (fire and flood).  Information about call center for disaster case.  Warning information and community feedback via website twitter and facebook. Disaster Management

23. ITS (Intelligent Transport System) Implementation:  Realtime traffic information.  CCTV Snapshot in some streets and the situation TransJakarta bus stop.  Maps & Information about TransJakarta bus stops and bus lines.  Maps and Information about train station and train lines.  Estimation and tracking TransJakarta bus arrival from bus stop.  Implementation of e-Ticket on TransJakarta bus passengers.  Application to search type of public transportation based on routes.  Advice and feedback from residents. Transportation

24. Building permits online (all stages is done online).  Land use permits online (registration, check the registration status).  Information of stages, requirements and other permit regulations.  Download guidance to obtaining a permit.  Complaint information related to the licensing service. Licensing

25. Payment of vehicle tax online in vehicle tax office, mobile vehicle tax, drive- thru and shopping centers.  Application to find out amount of vehicle tax based on vehicle number.  Application to find out amount of land and building tax based on number of tax object.  Information about types of tax, requirements, legal basis and the place of tax payment.  Information about amount of retribution on local government service.  Download legal basis of taxation and retribution. Tax and Retribution

26. Information of weekly commodity list.  Information of market location list.  Information about Rupiah exchange rate against other currencies.  Data of Small and Medium Enterprises (SME’s) in Jakarta.  Data of Cooperative in Jakarta. Economy

27. CCTV access via website to monitor main road.  CCTV access via website to monitor TransJakarta bus lines.  CCTV access via website to monitor the Manggarai floodgate.  CCTV access via website to monitor the tourist area of the National Monument.  Complaints and feedback from resident about CCTV services. CCTV Jakarta

28. Official Portal of Jakarta Local Government (www.jakarta.go.id):  Information about city and historical Jakarta.  Information about local government and local regulations.  Information about local government services.  Information about public facilities in Jakarta.  Statistics, data bank and encyclopedia.  Link to other information and services from the sub domains of agencies and government units in Jakarta Local Government.  Official News Website of Jakarta Local Government (www.beritajakarta.com):  Jakarta latest news.  News in video format (Berita Jakarta TV).  e-Magazine “Media Jaya” (official magazine).  News archive for 10 years.  Official video event from Governor, Vice governor and Secretary of Jakarta local government on Youtube: http://www.youtube.com/user/PemprovDKI.  SMS broadcast is the type of information through an sms service to the residents with one click application via sms gateway. Public Information

29. Application of the Public Response: www.jakarta.go.id.  Application of the Citizen Letter: www.beritajakarta.com.  Aspiration and complaints “LAPOR” cooperation with the central government: lapor.ukp.go.id.  Survey the performance of sub-district and village chief : http://bkddki.jakarta.go.id/polling/ikm/.  The response of the residents in the sub domains of agencies and government units in Jakarta Local Government.  Twitter: @jakartagoid.  Facebook: jakarta.go.id.  Email: dki@jakarta.go.id.  Information about sms center. Report from the Citizens

30. G2G (Government to Government)  Finance  Staffing  Law  Development  Assets Management  Official e-Mail

31. Finance  e-Budgeting: Jakarta local government financial planning.  Application of the local government treasurer and accounting.  Reports and monitoring of the local government financial.  Information about local government financial regulations.  Local government financial statistics.

32. Staffing information system consisting of employee data, rank of employee, employee statistics, print facilities of payroll and allowance list.  Attendance information system (e-attendance) for employee attendance.  Performance allowance system online (e-TKD) for employee.  Employee recruitment online (e-Recruitment).  The open selection system to sub district head , village head, principal, chief of public clinic.  Information system to retirement and employee leave.  Information about employee service procedures.  Download information about staffing rules. Staffing

33. Data bank of the law products both at the Jakarta government or central government (Indonesia).  Information about procedure and preparation for local regulation and Governor regulation.  News about the enforcement of local regulations. Law

34. Local development planning (forum aspirations, statistical data and draft planning).  Map of city plan online.  Procurement of goods and services online (e-procurement).  Information system for monitoring and evaluation of development results.  Statistics of local development realization. Development

35. Inventory of local government asset.  Location of asset and coordinate area complete with photos.  Download the asset data of local government. Asset

36. Email @jakarta.go.id for local government employees, agencies and government units in Jakarta Local Government.  Push mail implementation in Android devices and iOS devices. Official e-Mail

37. G2B (Government to Business)  Business Licensing  Tax and Retribution  E-Procurement

38. Information of stages, requirements and business licensing regulations.  
Information about other other permits relating to the business and operations of the company.  Download form and guidance to obtaining a permit.  Estimated time to complete the process of business licensing.  Application to check the status of licensing process.  Criticism and suggestion related to the licensing services. Business Licensing

39. Payment of taxes with the online system (restaurant tax, hotel tax, entertainment place tax).  Information about types of tax, requirements, legal basis and the place of tax payment.  Information about amount of retribution on local government service.  Download legal basis of taxation and retribution. Tax and Retribution

40. Procurement implementation of government goods / services electronically which can be followed by companies as providers of goods and services:  Registration as a provider of goods / services online.  Login to follow the stages of the auction.  Information of auction packages can be found online.  Information of auction winners can be seen online. e-Procurement

41. Towards Jakarta Smart City  Concept of Jakarta Smart City  Progress of Preparation  Examples of Progress

42. Concept of Jakarta Smart City To improve the services to the resident, the Jakarta Local Government (Jakarta City) provides some ease in obtaining services and information. * The detailed concept is still in the process of Jakarta Local Government Planning Agency.

43. Progress of preparation (1)  Integration of all licensing services in a single application.  Development of interconnection application between public clinics with hospitals related to patient referral and call center.  Development of interconnection application between hospitals and public clinics with related institutions: bank, health assurance, pharmacy, residence agency, health agency and ministry of health.  Integration of database usage from different agencies for disaster management and emergency case.  Development of online tax implementation: parking tax, electronic road pricing (ERP) and the other taxes.  Planning to combine some administrative applications in a single application (e-Budgeting, e-Document, e-Letter, e-Asset ).

44. Progress of preparation (2)  Improved facilities of ITS (Intelligent Transport 
System) implementation.  Improved facilities of CCTV Jakarta.  Planning to implement the use of a smart card for all needs: healthcare, life style, education, tax, social, transportation and the others.

45. Integration of all licensing services One-stop licensing service:  many units  different authorities  different bureaucratic processes  different databases

46. Integration of Database Usage Call center for disaster management and emergency case:

47. Integration of e-Government Application Some administrative applications combined in one application (e-Budgeting, e-Document, e-Letter, e-Asset ).

48. Smart Card “One 4 All” One for All “Just attach your Card” Transportatio n Busway Taxi Commuter line Clinic & hospital Museum Canteen School fees Internet TV Pay TV Merchant retribution School help Cinema Land & building taxSocial aid Assuranc e • Parking • Toll road

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