120 Dasan Call Center & Danuri Call Center now offer 24/7 foreign language consultation
- Narrowing blind spots for foreigners in sharing information by complementing the scope and operating hours of foreign language counseling services
- Synergy between the 120 Dasan Call Center’s database (10,000+) and Danuri Call Center’s 24/7 multilingual service (13 languages) for comprehensive multicultural consultation
The Seoul Metropolitan Government (SMG) announced that the 120 Dasan Call Foundation and the Korean Institute for Healthy Family (KIHF) signed an MOU on Thu, Jun. 29 to promote foreign language consultation services. Both institutions will establish a service connection and collaboration system through this agreement for foreigners to adapt to living in Korea and actively resolve language difficulties.
The 120 Dasan Seoul Call Center (02-120), operated by the 120 Dasan Call Foundation and funded by the city, provides telephone consultation services for foreigners in five languages (i.e. English, Chinese, Japanese, Vietnamese, Mongolian) in various fields from municipal administration and civil complaints to information of life and tourism as well as and daily life interpretation. It operates from Monday to Friday from 9 AM to 6 PM (excluding public holidays).
The 120 Dasan Seoul Call Center is a representative innovation example of administration by Mayor Oh Se-hoon, for “resolving civil complaints of Seoul through one phone call,” which was prepared on September 12, 2007; foreign language counseling has been also ongoing since February 2010.
The Danuri Call Center (1577-1366), operated by the KIHF under the Ministry of Gender Equality and Family, gives multicultural families and migrant women information of living in Korea, crisis counseling, emergency support, and living interpretation services in 13 languages 24 hours a day, 365 days a year. (Available languages: Korean, English, Chinese, Vietnamese, Tagalog, Cambodian, Mongolian, Russian, Japanese, Thai, Laotian, Uzbek, and Nepali)
The 120 Dasan Seoul Call Center and the Danuri Call Center will significantly narrow blind spots for foreigners in sharing information by complementing the scope and operating hours of foreign language consultation services through business connection. The synergy effect is expected between the 120 Dasan Seoul Call Center, providing one-stop administrative services based on its massive 10,000+ database, and the Danuri Call Center, offering comprehensive consultation for multicultural families in 13 languages—24 hours a day, 365 days a year.