‘Visiting Community Service Center’ business

All Seoul Residents Will Now Have a Dedicated Civil Officer

The Seoul Metropolitan Government’s ‘Visiting Community Service Center’ business welcomes its third anniversary this year. The most noticeable change made in the third stage of the business is that all Seoul citizens are assigned a dedicated civil officer. All citizens can ask questions to the dedicated civil officer when they need to use welfare services or receive consultation on using administrative services. Enter your home address on the SMG’s welfare website (http://wis.seoul.go.kr) starting on August 2017 to find out who your dedicated officer is.

In celebration of the third anniversary of the Visiting Community Service Center, the SMG came up with seven sustainable development tasks. Now that the SMG has established ways to handle the seven tasks by the end of July 2017, it plans to focus on practicing these methods to settle the practice of Visiting Community Service Centers in Seoul during the second half of the year.

The seven tasks are: ① Refinement of the mid-to-long term vision and stage-by-stage strategy, ② Establishment of the business model for Visiting Community Service Center, ③ Defining the autonomous nature of the autonomous districts and the basic area of the Visiting Community Service Center, ④ Clarification of the Visiting Community Service Center’s promotion system in Seoul’s autonomous districts, ⑤ Innovation of the public-private cooperation system for the Visiting Community Service Center, ⑥ Establish methods to improve the manpower and capacity of the workforce in the Visiting Community Service Center, and ⑦ Sustainable monitoring and establishment of a management structure.

Since the launch of the Visiting Community Service Center, Neighborhood Officers, welfare planners and visiting nurses assigned to each dong-unit visited detention centers, mental institutions, funeral halls and local centers for dementia. As a result, the number of welfare recipients for each dedicated welfare officer reduced to less than half compared to before the implementation of the Visiting Community Service Center from 289 to 126. In the past year (July 2016 – June 2017), there has been a great deal of positive changes in the welfare scene. As employees communicated with residents and became more aware of the local condition, 64,942 families that were previously in the welfare blind spot were identified. In particular, the SMG provided poor households with an emergency living subsidy of KRW 22.9 billion.

To 81,030 senior households and 15,145 low birth families, the main support targets of the Visiting Community Service Center, the SMG has provided health and welfare services through visitation.

Inquiries: Local Autonomy Administration Division 02-2133-5836

(Source: http://english.seoul.go.kr/seoul-residents-will-now-dedicated-civil-officer/?cat=29)